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Replacement FAQs
Q1: Which products are eligible for replacement?
Products that are incorrect, faulty, broken, or damaged are eligible for a free replacement.
Q2: Can I request a replacement if I simply change my mind?
No, we do not offer replacements for “change of mind” reasons.
Q3: What is the timeframe to request a replacement?
You can submit a replacement request within 30 days of delivery.
Q4: Is replacement free within the first 7 days?
Yes, if the request is made within 7 days from the date of delivery, the replacement will be done free of charge.
Q5: How do I request a replacement?
Share a video of the incorrect, broken, or faulty product with our customer support team within the eligible timeframe.
Q6: What is replacement process
We will arrange a pickup and deliver the replacement within 14 working days. Just pack the product properly with all accessories.
Q9: What if my product is missing an accessory or part?
If an accessory is missing, please inform us within 48 hours of delivery. We will verify and send the missing item if applicable.
Q11: Who pays for the return shipping in case of replacement?
If the product is faulty, damaged, or incorrect, Astornio will cover the return shipping.
Q12: How long does it take to receive the replacement?
Usually within 5–14 working days depending on the option selected and your location in UAE.
Refund FAQs
Q1: Do you offer refunds?
No, we do not offer refunds under any circumstances.
Q2: Can I choose a refund instead of a replacement?
No, our policy only allows for product replacements where applicable. Refunds are not provided.
Q3: Why don’t you offer refunds?
To maintain quality control and reduce misuse, we only offer replacements for valid issues.
contact
Q: How can I contact customer support for issues or questions?
You can reach our customer support team via email (astornio.official@gmail.com )